How can I track my order?
Once your order is processed, you will receive a tracking link via email and SMS. You can monitor your purchase in real-time as it makes its way to you.
What is your return policy?
We accept returns on unused and unopened products within 7 days of delivery. To ensure hygiene and quality, fragrances must remain in their original sealed packaging, and a video must be taken while opening the package received.
Can I pay using INR?
Yes, all transactions are processed securely in INR. We accept UPI, major Credit/Debit cards, and Net Banking for a seamless checkout experience.
Frequently Asked Questions
Do you ship all over India?
Yes, Amber Lane offers pan-India shipping. No Shipping charges above ₹3000. We partner with reliable couriers to ensure safe delivery to your doorstep, with standard times of 3-5 business days.
Are your fragrances authentic?
Every bottle at Amber Lane is guaranteed 100% authentic. We source directly from authorized distributors to bring you genuine designer scents at accessible prices.
How do I contact customer support?
Our support team is available at amberlane.fragrances@gmail.com. We strive to answer all enquiries and provide assistance within 24 hours.
How can we help?
Whether you need help with a scent choice or an existing order, our customer care team is here to support your journey with Amber Lane. Reach out and we'll respond as soon as possible.
Enquiries
Shipping & Returns
Shipping within India
Our curated fragrances are shipped from our Delhi studio to your doorstep anywhere in India. Orders are typically processed within 24–48 hours. Expect delivery within 3–7 business days via our trusted courier partners. You will receive a tracking link via email and text message as soon as your package is on its way. There will be no shipping charges above ₹3000.
Returns & Exchanges
At Amber Lane, we stand by the quality of our scents. We offer returns or exchanges for unopened, unused products within 7 days of receipt. Please note that due to the artisanal nature of our perfumes, used or opened bottles cannot be returned. Please make sure to record a video while opening a package for smooth return experience. If you receive a damaged item, contact us immediately for a priority replacement.
Your Privacy
At Amber Lane, we value your trust as much as the fragrances we curate. Our approach to privacy is built on transparency and respect, ensuring that your personal data is handled with the highest level of care. We only collect essential information—such as your shipping details and contact info—to process your orders smoothly within India and provide the support you need. We use secure cookies to enhance your journey through our store, allowing us to remember your preferences and offer a more personalized experience. Your data is encrypted using premium security standards and is never sold or shared for purposes outside of fulfilling your authentic Amber Lane experience. We believe in high-level protection without the heavy legal jargon, providing you with a safe space to find your next signature scent and cosmetic product with absolute confidence.
Terms of Use
Welcome to Amber Lane. By accessing our shop, you agree to browse and purchase with respect for our community and our craft. We are dedicated to bringing the finest designer scents to India at attainable prices, and we ask that users interact with our site fairly and honestly. All brand imagery, descriptions, and curated content belong to Amber Lane and are protected under intellectual property guidelines. While we strive for perfection, we reserve the right to update availability or pricing to ensure we always provide the best value without compromising on quality. Thank you for making luxury a part of your everyday lane.